1. What types of delivery packages do you offer?

We offer flexible delivery packages designed for all business sizes — from home-based (SoHo) sellers to growing SMEs.

You can choose from:

• Pay-as-you-go – perfect for occasional deliveries.
• Monthly subscription – fixed number of deliveries per month at discounted rates.

2. Is there a minimum order or delivery quantity?

No minimum! You can start with a single delivery or choose a subscription that fits your needs.

Our platform is built to support on-demand and small-batch deliveries, so you only pay for what you actually use.

3. Can I upgrade or downgrade my package anytime?

Yes. You can change or cancel your package anytime directly from your Merchant App — no long-term contracts or penalties.

We believe in flexibility for every business size.

4. What is included in the dedicated driver package?

Each dedicated driver package includes:

• A brand-new car exclusively assigned to your business.
• Live monitoring via dashcam and GPS tracking.
• Uniformed, trained driver representing your brand professionally.
• Optional branded vehicle wraps (available on request).
• Daily, weekly, or monthly scheduling flexibility.

5. Are there hidden fees or setup costs?

No hidden fees.

All costs are clearly shown during onboarding and in your Merchant Dashboard.

You only pay for the selected plan or per-delivery rate — fuel, insurance, and monitoring are already included.

6. How does live monitoring work?

Every car in our fleet is equipped with a real-time dashcam and GPS system.

You can view delivery progress and status updates directly in your Merchant App, ensuring full visibility and peace of mind.

7. Can I track my driver or delivery in real time?

Yes. Once a delivery starts, you can track your driver live and view their route through your Merchant App.

You’ll also receive notifications when the delivery is completed.

8. Do you operate across all of Kuwait?

Yes. We cover all major areas in Kuwait, including Kuwait City, Hawally, Farwaniya, Salmiya, Fahaheel, and surrounding areas.

For specific regional coverage or custom delivery zones, our team can help tailor a solution for your business.

9. Can I book deliveries on weekends or after hours?

Yes, depending on your selected package.

Our dedicated driver plans and premium packages include extended hours and weekend delivery options for added flexibility.

10. How does billing and payment work?

Payments are processed securely through your Merchant App.

You can pay by:

• KNET
• Visa / MasterCard
• Monthly invoice (for subscription customers)
  You’ll receive detailed invoices with all completed deliveries listed for transparency.

11. What if I need extra deliveries beyond my plan?

No problem — you can always purchase extra packages or continue using on Pay-As-You-Go

12. How fast can I start after signing up?

Onboarding is simple and takes less than 15 minutes.

Once your merchant profile is approved, you can start booking deliveries immediately — no long waiting periods.

13. Do you handle return deliveries or pickups?

Yes, we support return and reverse logistics.

Your dedicated driver or on-demand package can handle product returns or customer pickups as part of your delivery plan.

14. Who do I contact for support or custom pricing?

Our merchant support team is available 7 days a week.

You can reach us through:

• Live chat on the website
• In-app support
• Email: support@enter-logistics.com
  For larger volumes or custom delivery requirements, we can prepare a personalized package.